Refund policy

LEADBELLY METALWORKS LLC
RETURN AND REFUND POLICY
Last updated: October 10, 2026

This policy covers merchandise and digital downloads purchased through leadbellymetalworks.com. Custom welding, fabrication, installation, and other contract work are governed by the terms of the applicable written quotation or agreement.

PRINT-ON-DEMAND MERCHANDISE
Our T-shirts, hoodies, calendars, mouse pads, tumblers, and similar merchandise are printed or made to order. We generally do not accept returns or exchanges solely because a customer changes their mind or selects the wrong size, color, or design, unless applicable law provides a right to cancel or return. Please review the product details and sizing information before ordering.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item arrives damaged, defective, materially different from its description, or different from what you ordered, email leadbellymetal@gmail.com with your order number, a brief explanation, and clear photos of the item and any damaged packaging. Please notify us promptly, ideally within 30 calendar days after delivery, so we can investigate with our production partner. We will provide an appropriate replacement, refund, or other remedy when warranted, without charging again for the defective or incorrect item. This requested reporting period does not limit any non-waivable legal rights.

DIGITAL DOWNLOADS
STL, DXF, and other downloadable products are digital files, not physical goods. Once a usable digital file has been delivered or downloaded, we generally do not offer change-of-mind refunds, subject to applicable law. If the file cannot be accessed, is missing, is corrupt, or is materially not as described, contact us with the order number. We will try to provide a corrected working download or an appropriate refund or other legally required remedy.

CANCELLATIONS AND SHIPPING DELAYS
If you need to cancel a physical merchandise order, contact us immediately. We will try to stop fulfillment before production begins; changes and cancellations may not be possible after production starts, except where required by law. If an order cannot be shipped within the promised time, or within the applicable legal period where no shipping time was stated, we will notify you of the delay and offer the options to consent to a revised shipment time or cancel and obtain a full prompt refund as required by law. If a package is lost or does not arrive, contact us so we can investigate and resolve the issue.

REFUNDS AND RETURNS
Approved refunds generally go back to the original payment method. Your payment provider may take additional time to post the credit. When an order must be fully refunded because it cannot be shipped, the refund will include the original shipping charges and other amounts paid as required by law.

Do not mail items to our P.O. Box without contacting us. If an actual return is required, we will provide the appropriate return address and instructions. If we ask you to return an incorrect or defective product, we will arrange appropriate return shipping.

CONTACT
Leadbelly Metalworks LLC
Email: leadbellymetal@gmail.com
Phone: (321) 497-7116
Business mailing address: P.O. Box 390674, Deltona, FL 32739, United States
(This mailing address is not a product return or walk-in location.)

Nothing in this policy limits consumer rights or remedies that cannot be waived under applicable law.